What is NPS (Net Promoter Score)?
Let us try to understand what is NPS (Net Promoter Score) and how it had helped us to build strong relationships with our customers....
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Welcome to Customer Success Blogs!
In this page you will be able to find resources related to Customer Success Management. The content of our blogs are designed to help you understand customer success per industry standards. The page also has resources to keep you updated with the latest on Customer Success Management, Customer Success Software, Customer Success Plans and more.
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Steps to an effective Customer Onboarding Experience
Posted by Sumit Kumar Uzir, Certified CSM Have you ever come across a time, when your customers had complained about your product not...
What is Customer Success Management?
Let’s understand Customer Success Management and why it exists. Posted by Sumit Kumar Uzir, Certified CSM Customer Success Management is...
Metrics for Customer Success
Posted by Sumit Kumar Uzir, Certified CSM When we speak of metrics in any discipline, this particular quote of Lord Kelvin has always...
Delivering Value
Why should you shift your business model to a customer value delivery system? Posted by Sumit Kumar Uzir, Certified CSM The current...
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